Frequently Asked Questions
I just upgraded my Mac OS or Safari and now Safari crashes!
We try to keep on top of Apple changes, but sometimes some last minute change in Apple code breaks our plugin. We work hard, in these rare cases, to turn around quickly and offer a fix.
However, sometimes, you can't even get the new version of Web Snapper if your Safari browser crashes. We have created a small plugin uninstalling script to help out in just these cases. You can download it here; simply unzip the archive, then launch the script and you'll get confirmation when it's done its thing. It basically only removes the plugin file and moves it to the trash, so that Safari can launch. The next time you launch the new version of Web Snapper, it will place the new plugin version back in place.
However, sometimes, you can't even get the new version of Web Snapper if your Safari browser crashes. We have created a small plugin uninstalling script to help out in just these cases. You can download it here; simply unzip the archive, then launch the script and you'll get confirmation when it's done its thing. It basically only removes the plugin file and moves it to the trash, so that Safari can launch. The next time you launch the new version of Web Snapper, it will place the new plugin version back in place.
I recently upgraded to Snow Leopard...
No problem! Web Snapper works in Tiger (10.4), Leopard (10.5) and Snow Leopard (10.6)
I installed the Safari Button, but it's not showing in my toolbar in Safari?
Web Snapper loads the button in Safari, but it will not hijack your toolbar and add the button for you. All you need to do is select View > Customize Toolbar... in Safari, then add the Web Snapper button to your toolbar.
I just purchased Web Snapper. How long do I have to wait until I receive my registered version?
Usually, just a matter of minutes. An email will be sent that contains your license information.
Okay, it's been a few minutes. I still haven't receive my email. What gives?
Sometimes, an overzealous spam filter will catch the email. Check your "Bulk" folder. If there's no joy to be found there, then drop us a line at Customer Service. We'll straighten things out for you in no time.
I purchased Red Snapper a while ago. How do I get the latest version?
We are offering a free upgrade to Web Snapper to those Red Snapper customers who forward us the email sent to them when they originally purchased Red Snapper. Be sure to use the same email address the email was sent to.
What's so special about Web Snapper?
Web Snapper is drag and drop simple. When you want to grab a page, you drag the URL and drop it onto the drop zone in Web Snapper (or the app icon in the dock) – it really could't be any simpler. With the 'Snapper, you can save pages as scalable/vector PDFs (we even preserve the links!), or in any of the image formats that are supported by MacOS X. If you want to make a multi-page PDF - simply drag and drop multiple URLs and then click the "Save to Multipage PDF".
How do I request new features?
We're always open to new ideas, and suggestions for improving our products. The best way is to submit them to our Feedback Form.
When I buy Web Snapper, what upgrades am I entitled to?
You are entitled to all version of the 'app that are released within the same series – 1.1, 1.2, etc. are all the 1.x series.
Web Snapper does not meet my needs; how do I uninstall it?
Very sorry to hear that - please drop us a note and let us know why - maybe we can improveWeb Snapper for others.
To uninstall, simply launch the Web Snapper application, then select the Web Snapper > Uninstall... menu and voilà !.
If for some reason you can't launch Web Snapper or have any trouble with the uninstall menu, download the uninstaller here, unzip and run the uninstaller script.
To uninstall, simply launch the Web Snapper application, then select the Web Snapper > Uninstall... menu and voilà !.
If for some reason you can't launch Web Snapper or have any trouble with the uninstall menu, download the uninstaller here, unzip and run the uninstaller script.
I lost my license file - can I get a new one?
Absolutely no problem: simply fill-out this form and we'll re-send it to you.
I drag my license file as instructed, but it still won't register my copy?
The most common reason for this is that your license file somehow got an .xml extension added. If that is the case, please click on the license file in the Finder to select it, then hit Command-i to get the information panel. In the Name & Extension section, remove the .xml extension. (with the dot - as in "dot-xml") Then try to drag the file again. If you still have issues, please contact-us.
Can I add a button to Firefox?
Yes and no. For now, you can't get as integrated a solution as in Safari. However, you can have a bookmarklet that will send the current page's URL to Web Snapper instead of using drag'n'drop.
To install the bookmarklet in Firefox, simply drag this button into your Firefox browser bookmark bar:
Send to Web Snapper
(Note: if you have a lot of bookmarks in the bookmark bar, it might be added in the "overflow" - click on >>)
The first time you click on the bookmarklet, you will be asked to select the application to handle the link; select "Web Snapper" and don't forget to check the "Remember my choice for websnap links" option so you don't get bothered by the dialog on every click.
We might eventually look into a better integrated solution, but not in the short term.
To install the bookmarklet in Firefox, simply drag this button into your Firefox browser bookmark bar:
Send to Web Snapper
(Note: if you have a lot of bookmarks in the bookmark bar, it might be added in the "overflow" - click on >>)
The first time you click on the bookmarklet, you will be asked to select the application to handle the link; select "Web Snapper" and don't forget to check the "Remember my choice for websnap links" option so you don't get bothered by the dialog on every click.
We might eventually look into a better integrated solution, but not in the short term.
